Policy

 

Cancellation policy:
If customers pay the full amount of the day tour or of the package immediately and in full, in the case of the eventual withdrawal on behalf of the client for any reason, no refund will be given for that service, day tour or package. With regards to the tours booked for a group of people larger than two, if any member of the group cancels his attendance for any reason in the booked activity, the package or day tour price will be recalculated based on the final number of guests, and no refund will be provided for those who have cancelled their attendance.

Once customers pay the deposit of the package or day tours, in the case of the eventual withdrawal on behalf of the client for any reason before departure he/she will be charged the following percentage of the participating shares, calculated taking into consideration how many days before departure he/she has requested the cancellation. This functions as a penalty fee independent from the deposit.

From the day following the booking until:

• 50 days pre-departure 40%
• 49-0 days pre-departure 100%

With regards to the tours booked for a group of people larger than two, if any member of the group cancels his attendance for any reason in the booked activity, the package or day tour price will be recalculated based on the final number of guests, and no refund will be provided for those who have cancelled their attendance.