Policy

 

Cancellation policy:

If the customer paid the full amount of the service ( days tours/tour packages) immediately, in case of the eventual withdrawal on behalf of the client for any reason, even force majeure, no refund will be given for that service.
With regards to services ( days tours/ tour packages) booked for a group of people larger than ONE, if any member of the group cancels their attendance for any reason, even force majeure, after the service has been fully paid, no refund will be provided for those who cancelled their attendance.

If the customer paid the balance amount of the service ( days tours/tour packages), in case of the eventual withdrawal on behalf of the client for any reason, even force majeure, no refund will be given for that service. With regards to the services ( days tours/ tour packages) booked for a group of people larger than ONE, if any member of the group cancels their attendance for any reason, even force majeure, after the balance has been paid, no refund will be provided for those who cancelled their attendance.

If the customer paid the deposit of the service ( days tours/tour packages), in the case of the eventual withdrawal on behalf of the client for any reason, even force majeure, before departure the customer will be charged the following percentage of the participating shares, calculated taking into consideration how many days before departure the client has notified the cancellation. This functions as a penalty fee independent from the deposit.
From the day following the booking until:
• 50 days pre-departure 40%
• 49-0 days pre-departure 100%

It means that in case of cancellations by the customer made from the day of the booking till 50 days before the departure date, the Great Italy Tour will retain the 40% of the total amount of the package as a penalty fee. In case of cancellations made on behalf of the client, from 49 to 0 days before their departure date, the Great Italy Tour will retain the 100% of the package amount as a penalty fee.

If customers paid the deposit amount of the service ( days tours/tour packages), referring to services booked for a group of people larger than ONE, if any member of the group cancels their attendance for any reason, even force majeure, the final balance amount will be recalculated based on the final number of guests – no refund will be provided for those who have cancelled their attendance.